Answers,
in plain language.
Pricing, migration, domains, VPS, email, and trust — every question we get, answered without the runaround.
Getting started
How fast can I be online?+
About 90 seconds. Sign up, pick a plan, and our installer puts WordPress (or any of 80+ stacks) live before your coffee cools.
Do I need a credit card to try it?+
Only to start the plan. We refund the full amount within 30 days, no questions asked.
Will my old website move automatically?+
Yes — our migration team moves sites from Hostinger, Bluehost, GoDaddy, SiteGround, OVH, DigitalOcean and WP Engine for free.
Pricing & billing
Why is Hanuby so much cheaper?+
Because we own our hardware, sell directly, and don't pay for SuperBowl ads. The savings go on your bill.
Does the renewal price go up?+
No. Year 4 = year 1. Always. It's printed in your contract.
Can you really beat any other host's price?+
If you find a like-for-like cloud plan cheaper, send us the link. We match it and take 10% more off.
What payment methods do you accept?+
Card, PayPal, Apple/Google Pay, SEPA, bank transfer, and crypto (BTC, ETH, USDC).
Domains & DNS
Can I use a domain I already own?+
Yes — just point DNS at us, or transfer the domain in for free. Either works.
Is WHOIS privacy free?+
Yes, on every domain, forever. We're not going to charge you to hide your home address.
Do you support DNSSEC?+
Yes, with a one-toggle setup.
Cloud VPS
Do I get root access?+
Yes — full root, your choice of Ubuntu, Debian, AlmaLinux, Rocky, or a Docker-ready image.
Is there auto-scaling?+
Cloud Pro plans auto-scale CPU and RAM up to 2× during traffic spikes, then back down.
What's your data-center coverage?+
21 regions across North America, Europe, South America, Asia and Oceania. Multi-region failover available.
Business email
Can I keep my Gmail?+
Yes. Hanuby Email lives alongside any other inbox — forward, bridge, or fully migrate.
Is spam filtering included?+
Multi-layer filtering plus phishing detection, on every mailbox, no add-on.
Do you support IMAP / SMTP / calendars?+
IMAP, SMTP, POP3, CalDAV, CardDAV, and JMAP (beta). Use any client you like.
Support
Are humans really available 24/7?+
Yes — average chat reply time last month was 47 seconds. Phone callback on Cloud Pro plans.
What if my site goes down?+
We credit your account automatically if monthly uptime drops below 99.99%. No ticket needed.
Can you help me build, not just host?+
Our success team will set up WordPress, install plugins, and tune performance — included on Bloom and above.
Security & trust
Where is my data stored?+
EU, US, Brazil, India, Japan or Australia — your choice per project.
Are you GDPR-ready?+
Yes. EU-resident infra, signed DPA, standard contractual clauses on file.
Are you ISO 27001?+
Our facilities are. Our own SOC 2 Type II report is in progress for 2026.